Your name, number, payment details — what we protect, where it goes and where it doesn't — it's all explained clearly on this page.
A quick overview of how each piece of your data is kept secure at wenbd
Every time you log in or make a payment on wenbd, each data packet is transmitted using industry-standard SSL encryption — the same technology used by banking systems.
Your name, mobile number, and transaction details are never sold or rented to advertisers or any third party — this is an absolute and non-negotiable policy at wenbd.
All data is stored on encrypted servers, which are kept secure through regular security audits and patch updates.
Your data is accessible only to authorised wenbd staff, and solely for legitimate operational purposes. All access is logged and audited.
You have the right to view, correct, or request deletion of your stored data at any time.
Your contact details are not used to send irrelevant promotions. We only send account-related notifications and alerts you have opted into.
When you register on wenbd and while you use the platform, various types of information are collected — either automatically or with your active input. Each category is clearly outlined below.
| Data Type | Example | How We Collect Data | Mandatory? |
|---|---|---|---|
| Identity Document Information | Name, date of birth, NID number | Registration / KYC | Yes |
| Contact Information | Mobile number, email address | Registration | Yes |
| Financial Information | Mobile banking number, transaction history | Payment Processing | Yes |
| Usage Data | Login times, game history, bet amounts | Automatic | Automatic |
| Device Information | IP address, browser, operating system | Automatic | Automatic |
Data collected is used only for its stated purpose. wenbd never misuses your information.
Wenbd does not sell your information to advertisers, data brokers, or any third party. However, limited data is shared with certain specific parties where it is strictly necessary to deliver our services.
Mobile banking providers such as bKash, Nagad, and Rocket — only the information needed to complete a transaction.
Providers such as Evolution Gaming — limited session data only, no personal details.
Licensing authorities or law enforcement agencies — only when legally required.
Third-party security analytics services for account protection — under strict confidentiality agreements.
Wenbd uses cookies on its website. Cookies are small data files stored in your browser that help improve your experience on the site.
You can block cookies from your browser settings, though doing so may affect certain site features.
Wenbd does not retain your data indefinitely. A defined retention period is set for each type of information collected.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 5 years | Legal Obligations |
| Transaction Information | 7 years | Financial Regulatory Compliance |
| Gaming History | 3 years | Dispute Resolution & Audit |
| Support Conversations | 2 years | Service Improvement |
| Cookies & Session Data | Session end / 30 days | Browsing Convenience |
If you request account closure, all data — except what is legally required to be retained — will be deleted within 30 days. To request data deletion, email us at support@wenbd.my.
You have full control over your data at wenbd. Contact support to exercise any of the rights listed below.
You may submit a request to find out what information we hold about you.
If any of your information is incorrect, you can request that it be updated.
You may request deletion of your data provided there is no legal obligation requiring us to retain it.
You may request that your data be used only for specific purposes.
You may request a copy of your data in a portable format.
You have the right to object to the processing of your data for specific purposes.
Wenbd does not knowingly collect or process personal data from anyone under the age of 18. Age verification is mandatory during registration, and age is confirmed through the KYC process.
Wenbd may update this Privacy Policy when necessary. You will be notified via your registered mobile number or email before any significant changes take effect.
This Privacy Policy was last updated in January 2026.
Before creating an account on any online platform, most people ask the same question — will my information be safe? This concern is especially valid when it comes to sharing a mobile banking number or national ID details. wenbd takes this question seriously.
When you log in or make a payment on wenbd, data does not travel from your device to our servers in plain form. It is encoded via 256-bit SSL encryption so that even if intercepted, it cannot be read. This is the same method used by major banks and financial institutions worldwide. That protection is always active on wenbd.
BKash or Nagad numbers and transaction details are stored in an encrypted database at wenbd. Only authorized members of the payment team can access this data, and solely for the purpose of verifying transactions or resolving issues. Every access is logged and regularly audited. Your mobile banking PIN or password is never collected under any circumstances.
This is the biggest concern for most people. wenbd is clear about it — your personal information never goes to advertisers, data companies, or unrelated third parties. Payment processors such as bKash receive only the details required to complete a transaction, not your full account information. Game providers receive only what is needed to manage a game session.
Security is partly in your hands too. Use a strong password that you do not use anywhere else, and never share your account credentials with anyone. Avoid logging in from unfamiliar devices. If you notice anything suspicious — such as a login notification for an action you did not take — contact support immediately. wenbd automatically secures your account and sends a notification if a suspicious login is detected.
National ID copies or selfies — these KYC documents are stored in encrypted storage and used solely for identity verification. KYC documents are never used for advertising or marketing purposes. Once verification is complete, access to these documents is further restricted.
While wenbd maintains robust security measures, in the event of a cyber incident we will notify affected members within 72 hours, in accordance with applicable laws and regulatory requirements. You will be clearly informed of the nature of the incident, potential risks, and the steps you should take. This is not just a commitment — it is a legal obligation for wenbd.
The Most Common Questions About Privacy and Security